FAQ

FAQ

Frequently Questions

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch.

I have some questions regarding my PayCoinOmi. Who can I contact?

During office hours you can contact us and speak to one of our Customer Service agents who are trained to assist you with your integration, alternatively you can send us an email at support@paycoinomi.online

What geographical locations does each we support?

Our Platform is a Global Payment Platform with no restriction to any location from Receiving Funds, Sending funds, Online Payments and Escrow Transactions. 

How many payment gateways can I have in my account?

You will get 24 payment gateways in total. In neat future if PayCoinOmi deals with new payment gateway then everyone will get access on that.

What are the Supported Deposit Methods?

Our Deposit methods range from Paypal, Crypto, Bank Cards and More. 

How Much Does a Payment Gateway Cost?

Every payment gateway has a unique payment structure, so it’s important to do comparative research. Some processors will ask for a monthly maintenance fee, while others will require a one-time setup fee. Whatever the case it’s important to look out for hidden costs and conditions that may affect the overall price.

What is an escrow service?

An escrow service is a third-party service that holds funds in a secure account until both parties in a transaction have fulfilled their obligations. This service is used to ensure that both parties are satisfied with the transaction before the funds are released.

How does an escrow service work?

To use our Escrow System for your transactions, follow these steps:

  • Choose a reputable escrow service provider.
  • Create an account and deposit the funds into the escrow account.
  • Agree on the terms of the transaction with the other party.
  • Once both parties have fulfilled their obligations, the funds will be released to the appropriate party.
  • If there is a dispute, the escrow service will mediate the situation and determine a fair resolution.

How do I ensure the security of my digital wallet and funds?

 To ensure the security of your digital wallet and funds, follow these best practices:

  • Use a strong password and enable two-factor authentication.
  • Store your private keys in a secure place and never share them with anyone.
  • Keep your software and apps up-to-date with the latest security patches.
  • Only use reputable digital wallet and escrow service providers.
  • Be cautious of phishing scams and never click on suspicious links or download attachments from unknown sources.
  • Always double-check the recipient's address before sending funds to ensure that you are sending them to the correct party.
  • Regularly backup your digital wallet and store the backup in a secure location.
  • If you suspect that your digital wallet has been compromised, immediately change your password and contact the provider for assistance.

What should I do if I encounter a technical issue with my digital wallet or escrow service?

If you encounter a technical issue with your digital wallet or escrow service, follow these steps:

  • Contact the provider's customer support team for assistance. They should be able to help you resolve the issue and provide any necessary troubleshooting steps.
  • If the issue is related to a security breach or unauthorized access, immediately change your password and contact the provider for assistance.
  • If you suspect that your digital wallet or escrow service has been compromised, contact the provider and any relevant authorities, such as the police or regulatory agencies, for assistance.
  • Always keep a backup of your digital wallet and funds in a secure location, in case of unexpected technical issues or emergencies.

What is a cryptocurrency?

A cryptocurrency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank. Some popular cryptocurrencies include Bitcoin, Ethereum, and Litecoin.

How do I send and receive cryptocurrencies using my digital wallet?

To send and receive cryptocurrencies using your digital wallet, follow these steps:

  • Open your digital wallet and select the cryptocurrency you want to send or receive.
  • If sending, enter the recipient's address and the amount you want to send. If receiving, provide the sender with your address.
  • Confirm the transaction and wait for it to be confirmed on the blockchain.
  • Once the transaction is confirmed, the funds will be transferred to the recipient or received by you.